Why Can’t I Remove Theme Changes?

If you haven’t yet clicked Publish Changes, the Remove Theme Changes button is disabled since there’s nothing to remove. Hyperspeed won’t touch your live theme until you choose to publish changes from the app. If you have published changes already and the Remove Theme Changes button is still disabled, this may be because there’s an […]

One of My Apps Isn’t Working, How Can I Fix It?

If you’ve published your optimizations to your store already, please start by using the Rebuild Cache button from the top bar of Hyperspeed. This will check for any app updates and update your copy of the app script. If the app still doesn’t work after rebuilding the cache, or if you haven’t […]

My Product Descriptions No Longer Show Up

This would probably be caused by Product Description LazyLoad. From your Theme Optimization Settings, un-check Product Description LazyLoad in the LazyLoad card.  Then generate a new preview. Once the new preview is complete, click View Preview to see if the problem was fixed. If everything looks good, click Publish Optimizations […]

My PageSpeed Score is Still Too Low

It could be frustrating if your PageSpeed score doesn’t go up much. Try out some of these tips in this guide to improve your score further. However, it’s important to keep in mind the score is not a great metric to aim for.  The PageSpeed score does not impact search engine rankings […]

Image Optimization Options

Which images should we optimize? Here, you can pick which images to optimize. At the moment, we can optimize your product images and the images in your theme files. However, we’re not able to optimize the images uploaded through the theme customizer at the moment. Shopify has not provided access […]

Theme Optimization Options

To access the theme optimization options, head over to the Theme Optimization section in the Hyperspeed dashboard and click Edit Settings. Or if you haven’t yet completed the initial onboarding, the theme settings are in step 3! Once you see your theme optimization settings, you’ll see some options on which […]

Frequently Asked Questions

Hyperspeed broke my site. What do I do? Don’t panic! If only your theme preview is broken, disable the options in Theme Optimization one by one until the error is gone. Not sure what to disable? Check out our guide on common errors and their associated options. If your live […]