One of My Apps Isn’t Working, How Can I Fix It?

If you’ve published your optimizations to your store already, please start by using the Rebuild Cache button from the top bar of Hyperspeed. This will check for any app updates and update your copy of the app script.

If the app still doesn’t work after rebuilding the cache, or if you haven’t yet published your optimizations yet, please follow these steps:

  1. Start by checking if the app works in your browser’s incognito mode. This lets you see your site without any saved cookies. Here’s how to open incognito in Chrome. If the app works in incognito mode, it’s probably an issue with your local browser.
  2. If it still doesn’t work in incognito mode, app caching can be disabled for just this app. When app caching is disabled for the app, Hyperspeed will no longer touch that app’s code.
    1. Head over to your app cache settings by going to Theme Optimization Settings > App Caching > View Details
    2. Find the script that matches the app. It will usually have the company name in the URL, or the app’s name. 
    3. Check the checkbox to the left of the app, and select Disable from the top of the table. 
      • Please note: unchecking the checkboxes to the right of the app will disable that app from loading on the unchecked pages. It will not disable caching for the app.
    4. Save your settings, and generate a new preview.
  3. If you’re still experiencing issues with the app in question, please get in touch and let us know what’s wrong and the name of the app. We’d be happy to investigate!

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