Frequently Asked Questions

Hyperspeed broke my site. What do I do?

Don’t panic! If only your theme preview is broken, disable the options in Theme Optimization one by one until the error is gone.

Not sure what to disable? Check out our guide on common errors and their associated options.

If your live site is broken, start by selecting the ‘Remove Theme Changes’ button from the top bar of Hyperspeed. This removes all optimizations from your live theme.

If you need any help, we have experienced developers ready to help. Email tech@rvere.com and we’ll get everything fixed up.

My Google Pagespeed score went down. What happened?

While Pagespeed scores generally go up, they may go down in some cases.

This is because the Pagespeed Score is not a measure of speed, but a made up number Google gives you based on their checklist.

We focus on making your site actually faster, which may or may not conform to Google’s checklist.

Ok, some of you are asking – won’t this impact my SEO?

Nope, the Pagespeed Score has absolutely no impact on that. However, your actual site speed does. That’s why we focus on making your site faster instead of explicitly trying to raise your score.

What happens if I make a change to my theme and then remove changes in Hyperspeed?

Don’t worry! We keep a record of all of our changes so that we can remove Hyperspeed code without removing your other theme modifications.

If you made changes to your theme after installing Hyperspeed, removing your theme optimizations will not remove those changes.

I’d like to uninstall Hyperspeed. Is there anything I need to do?

Yes, head over to the Hyperspeed dashboard from your Shopify dashboard. From the top bar, select the ‘Remove Theme Changes’ button.

Once this is done, feel free to remove the app from your store. If you change your mind, just head over to the theme optimization section to optimize your theme again.

This will remove Hyperspeed’s code from your theme. Forget to do this before removing the app? No problem. Contact tech@rvere.com and we can get that sorted out for you.

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